Returns
We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
If the item you have received is damaged upon receipt or is faulty, please contact us at clive@dpoceania.co.nz with your order ID/Invoice Number for assistance.
Cancellations
We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling etc. The delivery charge will be for the purchasers account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT, after we receive the returned product.
Mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment.
To request a cancellation, please email to clive@dpoceania.co.nz with your order ID/Invoice no. and contact number so we may attend to your request promptly.