Saunas
I. Warranty
- 36 month warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infra-red saunas and hot rock saunas has been kiln dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks and discolouration, which is considered normal and not covered under warranty.
- 36 month warranty on heating elements and electrical components.
- Glass door alignment may need adjustment from time to time and may start to hang. Note that only 1 PVC seal is supplied on the closing side of the door and there will be a small gap on the other side.
- Warranty is not transferable between parties and only valid to the original purchaser.
- Proof of original purchase must be provided.
Warranty Labour
Labour at our factory is free of charge during the warranty period as well as parts. The customer is responsible for shipping warranted product to our premises at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the product has been misused, altered or left exposed to the elements of weather.
Saunas
1 person – 1 person max110kg
2 person – 100kg per person
3 person – 100kg per person
4 person – 100kg per person
Should the above weights limitations be exceeded, this will result in structure damage and deformation of the overall wooden shell. This will not be covered under warranty.
Maintenance – saunas are to be cleaned after every use with anti bacterial spray. The wooden walls are to be wipe down to prevent damp & mould soaking into the wood which can cause severe cracks.
Please note :If you have damp and mould you are more likely to have respiratory problems.
II. Liabilities
- Discovery Products Oceania Limited and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the products by the customer. Discovery Products Oceania Limited shall not be held liable for any damage and/or injury caused by customer misuse of product.
- Discovery Products Oceania Limited and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
III. Policies
Returns
- We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
- If the item you have received is damaged upon receipt or is faulty, please contact us at clive@dpoceania.co.nz with your order ID/Invoice Number for assistance.
Cancellation
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We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
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Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling etc. The delivery charge will be for the purchasers account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT, after we receive the returned product. Mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment..
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To request for cancellation, please email to clive@dpoceania.co.nz with your order ID/Invoice no. and contact number so we may attend to your request promptly.
IV. Shipping disclaimer
- Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance falls onto the client/purchaser and freight company. Should the product be damaged in transit we will not be held responsible.
- The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery.
- This does not apply should the client contract our company to deliver, install or setup.
PLEASE NOTE:
Payment with any credit or debit card will incur a 5% surcharge.
We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us at +64 22 399 2109
or email us at: clive@dpoceania.co.nz
Massage Chairs
I. Warranty
- 12 month warranty on electronics, motors, air bags
- 12 month warranty against fabric however general wear and tear during high usage will not be covered under warranty.
- Warranty is not transferable between parties and only valid to the original purchaser.
- Proof of original purchase must be provided.
Warranty Labour
Labour at our factory is free of charge during the warranty period as well as parts. The customer is responsible for shipping warranted product to our premises at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.
Warranty Disclaimers
The warranty is deemed void if the massage chair has been misused, altered or left exposed to the elements of weather. For the massage chairs ensure that the weight restriction limits are adhered to.
Should weight limitations be exceeded this may result in damage to air bags, rollers and motors which will not be covered under warranty.
II. Liabilities
Discovery Products Oceania Limited and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the sauna by the customer. Discovery Products Oceania Limited shall not be held liable for any damage and/or injury caused by customer misuse of product.
Discovery Products Oceania Limited and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.
III. Policies
Returns
We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.
If the item you have received is damaged upon receipt or is faulty, please contact us at clive@dpoceania.co.nz with your order ID/Invoice Number for assistance.
Cancellations
We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.
Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling etc. The delivery charge will be for the purchasers account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT, after we receive the returned product.
Mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment.
To request a cancellation, please email to clive@dpoceania.co.nz with your order ID/Invoice no. and contact number so we may attend to your request promptly.
IV. Shipping Disclaimer
Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance falls onto the client/purchaser and freight company. Should the product be damaged in transit we will not be held responsible.
The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery. This does not apply should the client contract our company to deliver, install or setup.
Delivery and Delivery Charges
We deliver to New Zealand addresses using a non-signature courier service. Delivery lead times may vary; North Island: 4 – 7 Business Days and South Island: 6 – 10 Business Days. Delivery to rural addresses in some areas may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched. Delivery charges are subject to change without notice, but can be estimated as follows (+ GST)
Northland : $450
Auckland, Waikato, Bay of Plenty, Gisborne, Hawke’s Bay: $250
Taranaki, Manawatū-Whanganui, Wellington: $450
Tasman, Nelson, Marlborough: $550
West Coast, Canterbury: $600
Otago, Southland: $600
PLEASE NOTE:
The name that will appear on your statement will be DISCOVERY PRODUCTS OCEANIA LIMITED
Your account will be charged in NZD
Payment with ANY DEBIT OR CREDIT Cards incur a 5% surcharge.
We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us at +64 22 399 2109 or email us at: clive@dpoceania.co.nz